Regulatory & Legal

Disclaimer

TAM Asset Management Ltd is authorised and regulated by the Financial Conduct Authority No. 208243. Registered in England No. 04077709. Registered Office: 10th Floor, City Tower, 40 Basinghall Street, London, EC2V 5DE. If you would like to access the Financial Conduct Authority's register please click here.

Website Terms of Use

The material on this site is directed only at persons in the UK. It is not an offer or invitation to buy or sell the services to persons in any jurisdiction other than the UK. Any applications or requests for further information received from non-UK persons may be refused at TAM Asset Management's (TAM) discretion. All reasonable precautions have been taken to ensure the accuracy, security and confidentiality of information available through the site. The information may be amended at any time by TAM without notice. As far as it is permitted under the Financial Services and Markets Act (2000) TAM cannot be held liable for any loss or damage whether it is direct or consequential.

Opinions expressed whether in general or both on the performance of individual funds and in a wider economic context represent the views of the contributor at the time of preparation. They are subject to change and should not be interpreted as investment advice.  If you are unsure of the suitability of any information contained in this website, please contact us or an Independent Financial Adviser. 

Third Party Sites

This site may provide links to third party websites over which TAM has no control. These links are provided for your convenience and TAM accepts no responsibility for the content of such websites.

Pillar 3

For TAM's Pillar 3 Disclosure please click here

Data Protection

For further information regarding TAM's Privacy Policy and how your data and personal details are protected, please click here. For your security we may record or randomly monitor all telephone calls.

Stewardship Code

The UK Stewardship Code aims to enhance the quality of engagement between investors and companies to help improve long-term risk-adjusted returns to shareholders. TAM accesses asset classes for its clients through collective investments. There is little scope for direct engagement with underlying investee companies held by a collective fund. However, our investment management team seeks evidence of good quality management and their adherence to the Stewardship Code and the Principles for Responsible Investment when they meet with the fund managers. This normally occurs at least twice yearly.

Social Media

The information contained on TAM Asset Management Ltd’s Twitter and LinkedIn pages that is provided by TAM is for informational purposes only and should not be considered as investment advice or a recommendation to invest in any particular security, strategy or investment product. TAM  is not engaged in rendering any tax, legal or accounting advice. Please consult with a qualified professional for this type of advice.

TAM Asset Management Ltd is not affiliated with Twitter and LinkedIn and has no responsibility for its operations and services or for other Twitter and LinkedIn service sites. TAM Asset Management Ltd reserves the right to block any follower who posts content that is deemed inappropriate or offensive or constitutes a testimonial, advice, recommendation or advertisement for securities, products, or services or is promotional in nature. TAM Asset Management also reserve the right to block followers whose Twitter and LinkedIn page contains offensive or inappropriate content or serves as a promotional site.

TAM Asset Management is not responsible for content that third parties post, upload, distribute or otherwise transmit via Twitter and LinkedIn. Any reliance you place on information posted on Twitter and LinkedIn is at your own risk. Please do not include personal or account information in Tweets, Retweets or Direct Messages.  TAM Asset Management is not responsible for the terms of use or privacy or security policies at this site.  Use of this site is at your own risk.

 

Making a complaint

 

What do I do if I have a complaint?

To benefit all TAM Asset Management clients, we have complaint handling procedures in place to ensure that all complaints are handled fairly, consistently and promptly. Should a complaint occur, we would appreciate the opportunity to resolve any problems or difficulties for you. If you have a complaint against TAM, you should make the complaint directly to us either by letter, email or telephone.

All complaints should be addressed to the Complaints Department using the following contact details:

Compliance Department
TAM Asset Management
City Tower
40 Basinghall Street,
London, EC2V 5DE
+44(0)207 549 7650
compliance@tamassetmanagement.com
 

What do I do if I have a complaint? What information should I provide?

To help us deal with your complaint quickly and efficiently, it would help us if you included the following information:

  • Account reference number
  • Name
  • Address
  • Contact telephone number
  • Clear details of your complaint, including any former communications you have had concerning the issues you are raising.


What happens next?

If we are unable to resolve your complaint by the next business day following receipt and it involves an allegation that you have suffered, or may suffer, financial loss, material distress or material inconvenience, the following procedures will apply:

Within five business days of receiving your complaint, we will provide you with a letter acknowledging receipt.

Your complaint will be investigated by an individual of sufficient competence who, where appropriate, has not been directly involved in the matter which is the subject of the complaint.

We aim to provide you with a full response within four weeks of receiving your complaint. In the unlikely event that you are not happy with our initial response we will ask you to let us know so we can investigate further. Where, due to the complexities of a complaint, we are unable to provide you with a full response within four weeks, we will let you know, and we will aim to provide our final response within eight weeks. If TAM is still not in a position to make a final response at that time, we will advise you of the reasons for the delay along with an indication as to when we expect to provide a detailed response.
 

What if I am dissatisfied with the final response?

Every effort will be made to resolve your complaint. However, if you are not satisfied with our response, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS). This will only apply if you are a personal customer, or the complaint is in relation to a business account and your company has an annual turnover of less than £1million. The FOS is an independent organisation, which was set up as a result of the Financial Services and Markets Act 2000 (FSMA) to help resolve disputes between customers and financial firms.

The FOS can be contacted at the following address:

Financial Ombudsman Service
Exchange Tower, Harbour Exchange
London, E14 9SR

You can also contact the FOS by telephone on 0800 023 4567, or via their website at www.financial-ombudsman.org.