The Treating Customers Fairly (TCF) principle, outlined by the FCA and implemented in 2007, aims to raise standards in the way firms carry out their business by introducing changes that will benefit consumers and increase their confidence in the financial services industry.
At TAM, our ethos has always been to put the customer first and we pride ourselves on the service we provide. With the FCA's call for the industry to focus on consumer outcomes and TCF, this has been cemented into our daily operations.
We believe that by making TCF a core element of our business culture, it will add protection to our clients and instil a peace of mind that is vital in sustaining a successful working relationship. We therefore welcome any and all feedback as it allows us to see the business from another perspective and tailor our operations in a manner that will benefit our customers.
If you would like to comment on any aspect of your dealings with TAM, please email us at: firstname.lastname@example.org