Every effort will be made to resolve your complaint. However, if you are not satisfied with our response, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS). This will only apply if you are a personal customer, or the complaint is in relation to a business account and your company has an annual turnover of less than £1million.
The FOS is an independent organisation, which was set up as a result of the Financial Services and Markets Act 2000 (FSMA) to help resolve disputes between customers and financial firms.
The FOS can be contacted at the following address:
Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall
London, E14 9SR.
You can also contact the FOS by telephone on 0845 080 1800, or via their website at www.financial-ombudsman.org